Parents' guide

Student studying in library

At Surrey we understand there may be a few differences to the way students are welcomed onto campus in September. We hope our guide reassures you about your son/daughter’s new journey and how you can help support them. 

Settling in

Some students will naturally settle in very quickly and revel in their new-found freedom and some may take a while to find their feet. Try to gauge how much contact your son/daughter wishes from you before they leave to help manage expectations. 

Welcome events will still be taking place, so that your student has the opportunity to meet and connect with others and explore everything the University has to offer. The Students’ Union, in collaboration with the University, will be hosting welcome talks and our Freshers’ Angels will be around to greet new students on moving-in weekend. 


Our University-managed accommodation will be safe and accessible, with lots of information about how students can safely live with their housemates, including when using shared spaces such as kitchens and living areas. If students need to self-isolate, they will be fully supported by the University to ensure that they can still get access to essential supplies.


Wardens are responsible for the general welfare and discipline within the halls of residence and certain aspects of residence administration, and issues will be treated in the strictest confidence. Students will be told who their court warden is upon arrival. 

Support from students

Peer supporters  are experienced students who are there to help students settle in, make friends and act as an approachable and accessible welfare presence throughout the year. 

Safety and security on campus

Our students are kept safe by our security services 24 hours a day, 365 days a year. We have a uniformed presence on the Stag Hill and Manor Park campuses, with regular uniformed patrols in other areas, including Hazel Farm and other areas associated with the University. 

Covid-19 safety

We are using signage and some one-way systems to help students navigate the campus and to reduce congestion in some of our busier areas. In certain areas there are perspex screens and other Covid-secure measures to ensure their safety. There are lots of cleaning facilities and hand sanitiser dispensers across the campus so that students can regularly clean their hands and the areas where they’re studying.

We are running an asymptomatic Covid-19 testing programme to enable us to regularly test all our staff and students on campus. All members of our community are required to wear a face covering, and anyone medically exempt can choose to adopt one of our Surrey Sunflower items as a visual cue if they wish.

We have a dedicated coronavirus website where you can read more about the steps we have taken to project our community and play our part to stop the spread of the virus.

Find out more

Screenshot of entering campus for new students video

Entering campus for new students

Support services

All student-support services such as accommodation, finance, academic and careers will be open and accessible through MySurrey Hive. Our helpdesks and one-to-one support appointments will be available online as well as in-person, so that even when our students are on campus they can choose to engage with us in different ways.

The Centre for Wellbeing offers a range of services to ensure that our students feel well and supported throughout their time at the University. We offer confidential and free advice and support for mental and physical health issues, and have a Chaplaincy team to provide support for students from all faiths and beliefs. 

The University has an excellent relationship with our local NHS services, who we work closely with to ensure that all students have access to a local, named GP. New students can register online before they arrive too, which we encourage them to do to save time and for peace of mind in those early weeks. 

Our Students’ Union is a student-led charity to help students make the most of their time at Surrey – whether that’s through support, bringing people together, representing academic issues, and creating opportunities to get involved. 

We also have the MySurrey App which gives students personalised access to lots of helpful information. 

The Disability and Neurodiversity team offers information, advice and support to students with a range of conditions including medical conditions, mental health conditions, autism, sensory impairments and specific learning differences. New students are encouraged to complete our online registration form or to make contact to find out how we will support you throughout your time at Surrey.