Access and protect your IT account

A student on their laptop

Accessing and protecting your IT account before you arrive means that you can start receiving important University emails, download our MySurrey App on your phone and get early access to many IT services and systems.

Before you can access and protect your IT account you will need to complete online pre-registration

Please be aware it can take between 24–48 hours after completion of online pre-registration before you can access your IT account and all our online services and apps.

Complete online pre-registration

  • Your username email address (e.g. is your University email address where you can send and receive emails. Please check your inbox regularly to keep up to date with important information from the University.
  • To access most University services, use your username (e.g. ab12345) and your password.
  • Some University services including Microsoft, require your username email address: (e.g. and your password to gain access.

Email formats

How do I access and protect my IT account?

Accessing and protecting your IT account is very easy. There are three things that you need to do: 

When you login to your University of Surrey email account for the first time you will also need to set up security on your University of Surrey IT account.

This involves setting up:

  1. Multifactor authentication and
  2. Self service password reset.

To access your email account for the first time, please: 

  1. To login to Surrey365 visit:  
  2. Enter your IT account username and password. Your username must be followed by the suffix '', for example  

You can find out more about the service in email help

Please now follow step 2 (Protect your account with multi-factor authentication) and step 3 (Set up self-service password reset) below.

Multi-factor authentication (MFA) is a security method that ensures that only you can log into your account. It does this by requiring at least two methods of authentication – your password and another authentication method. The most secure and preferred method is to use the Microsoft Authentication App from your mobile phone. 

This additional authentication will only take place every 14 days or if unusual activity is suspected on your account.

We recommend setting this up now to keep yourself protected.

If you have not done so already, you must first access your University email account before you can set up MFA.

You can find out more about the service in email help.

Please now set up your MFA by following the instructions below:

Once you have set up MFA on your account you will continue to enter your university username and password at the usual login screen; however, following that, you will be prompted to approve your login. To do this, you will need to use the Microsoft Authenticator App (recommended). You will be shown a 2-digit number on your login screen which you will need to type into the Authenticator app on your mobile device. Please do not use text messages as your primary authentication method. This method is less secure than the MS Authentication App. Please only use text messages as an authentication method if you change your mobile phone. Never give the text message authentication code to anyone else. 

You can download the Microsoft Authenticator App on your device using the following links:

For more information about MFA visit the IT website on MySurrey.

This essential step will allow you to reset your password should you forget it, or if you want to/need to change your password. For self-service password reset to work correctly, please set up the following authentication methods:

  • Security questions (for resetting your password)
  • A personal email address (for resetting your password).

Please follow the instructions on the set up guide (PDF) or watch this instructional video.

Once set up, if you ever forget your password, you can easily reset it by visiting this Microsoft webpage.

  • If you travel internationally, change your phone number or change your mobile phone you will need to change your MFA setup 
  • To change your MFA setup visit the Microsoft site. Then choose from one or more of the following options:
  • Preferred method – use a Smart phone with the Microsoft Authenticator App 
  • You need access to WiFi or a mobile phone signal 
  • To avoid receiving text messages whilst roaming, please use the Authenticator App whilst connected to WiFi.

Additional IT account and password information available on the IT pages of MySurrey website.

IT support

If you need more information about accessing IT tools and services:

Once your IT account is set up you can access a range of IT services including: 

Discover more

An aerial view of three students sitting at the computers in the IT lab.
IT resources
Learn more about what you can do with your IT account at Surrey.
Student connecting to the internet in their accommodation room
Connecting to wi-fi
How to connect to wi-fi when you arrive on campus and more.