Set up your IT account

A student on their laptop

Activating your IT account before you arrive means that you can start receiving important University emails, download our MySurrey App on your phone and get early access to many IT services and systems.

Before you set up your IT account

Before setting up your IT account you will need to complete pre-registration. Please be aware it can take between 24–48 hours after completion of pre-registration before all IT services are available to you.

Once this is complete you can access a range of IT services including:

How do I set up my account?

Setting up your account is very easy. There are three things that you need to do: 

You may have already activated your account when you applied to your course. If so, please go straight to “Protect your account with multi-factor authentication”. 

To activate your IT account you will need your:

  • University number (a seven digit number which can be found on all correspondence from the University)
  • Date of birth.

Activate your IT account.

Once you have completed this you will receive the following:

  • Username – this will provide you with access to almost all services and consists of your initials followed by five digits: e.g. ab12345.
  • Email address – your email address may be required to login in to some services instead of your username such as Surrey365 email and Eduroam wi-fi.

Email formats

Multi-factor authentication (MFA) is a security method that ensures that only you can log into your account. It does this by requiring at least two methods of authentication – your password and another piece of information (approval using Microsoft Authenticator App, text message code or a phone call).

This additional authentication will only take place every 14 days or if unusual activity is suspected on your account.

We recommend setting this up now to keep yourself protected.

Instructions to set up MFA:

Once you have set up MFA on your account you will continue to enter your university username and password at the usual login screen; however, following that, you will be prompted to approve your login. To do this, you will need to use the Microsoft Authenticator App (recommended) to tap and approve logins from a mobile device or smart watch. Alternatively, you can enter a code using text or a call to your mobile device.

You can download the Microsoft Authenticator App on your device using the following links:

For more information about MFA visit the IT website on MySurrey.

This essential step will allow you to reset your password should you forget it, or if you want to/need to change your password. Please follow the instructions on the set up guide (PDF). 

IT support

If you need more information about accessing IT tools and services:

Discover more

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