Key contacts
The University has a whole host of services to support you before and after you start your course. Please do not be afraid to get in touch if you need help or have any questions and queries.
Don’t forget that you can find out more about all of our support services as well as a range of self-help guides on your dedicated student website – MySurrey.
Useful contacts before you get here
Accommodation
For questions about your accommodation including your application or room allocation.
- Email: accommodation@surrey.ac.uk
- Online: Submit and track support requests via OneSurrey
- Phone: +44 (0)1483 682466.
If you are in your room and you find that you have a fault or problem, visit MySurrey to find out who to contact.
Accommodation website on MySurrey
Admissions
If you have any questions about your application for Surrey or the Clearing process then contact our friendly Admissions team.
International Student Advice
Contact us for help with pre-departure, transitioning to life in the UK and visa queries.
- Email: internationalsupport@surrey.ac.uk
- Phone: +44 (0)1483 686868.
Incoming exchange student support
If you are arriving at Surrey on an exchange programme then our dedicated team are here to help you prepare, settle in and make the most of your experience.
- Email: ieo.incoming@surrey.ac.uk
- Phone: +44(0)1483 683152 or +44(0)1483 682003.
Student support teams
MySurrey Hive
Contact us for finance, accommodation, careers, transport, visas and more. You can also visit MySurrey Hive on the Stag Hill campus – your very own social, study and support space on campus.
- Email: hive@surrey.ac.uk
- Online: Submit and track support requests via OneSurrey
- Phone: +44 (0)1483 686868.
Academic Hive
Each faculty has its own Academic Hive to support you with any questions or advice relating to your course, timetable or assessments.
Find the contact details on MySurrey
Centre for Wellbeing
Speak to the Centre for Wellbeing for any personal, emotional or psychological issues that you may have. If you are currently receiving support elsewhere we recommend getting in touch before you arrive so that we can arrange the best support for you at Surrey.
- Email: centreforwellbeing@surrey.ac.uk
- Phone: +44 (0)1483 689498
- Online: Submit and track support requests via OneSurrey.
Centre for Wellbeing on MySurrey
Disability and Neurodiversity
Speak to one of our advisers to get help with arranging any necessary adjustments to your time at the University, including accommodation, coursework and exams.
- Email: disability@surrey.ac.uk
- Phone: +44 (0)1483 647721
- Online: Submit and track support requests via OneSurrey.
Disability and neurodiversity on MySurrey
Estranged students, care leavers, student carers and mature learners
Get in touch to access one-to-one support with a dedicated student success adviser. We recommend just saying hello at the start of your course so that we can keep in touch.
- Email: studentsuccess@surrey.ac.uk.
IT Services
Explore the IT Services hub if you need support with accessing your IT account, any of the Office365 software or connecting to wifi on campus.
If needed visit the Library for on campus IT support from a member of the team (during Welcome Week 10am to 2pm Monday to Friday. During semester 10am to 2pm Mondays, Wednesdays and Fridays).
- Phone: +44(0)1483 689898
- Email: itservicedesk@surrey.ac.uk
Money support
Contact us for help with budgeting, accessing the University’s hardship fund or a financial health check.
- Email: moneysupport@surrey.ac.uk
- Phone: +44 (0)1483 686868.
Residential Life team
Our Residential Life team are here to help you make the most out of your time in University accommodation. They are available to help you navigate any challenges that you may come across, including getting used to living in University accommodation and dealing with issues with your room or your flatmates.
- Email: reslife@surrey.ac.uk
Peer supporters
Chat to one of our experienced students who are here to listen, share their knowledge and experience and direct you to the right information or place to go for anything related to student life.
- Email: peersupport@surrey.ac.uk
Learn more about peer supporters
Religious Life and Belief Centre
Contact our diverse team of 15 chaplains and advisers from seven faiths and the humanist tradition at Surrey.
Campus Safety team (previously known as Security)
Our team are here for you, 24 hours a day, seven days a week. This includes all weekends, bank holidays and during university closures.
- Non-urgent: 01483 682002
- Emergencies: 01483 683333
- Email - campus-safety@surrey.ac.uk
- Online: Submit and track support requests via OneSurrey
Students’ Union
Get in touch with your SU to find out more about clubs, societies and volunteering opportunities, or to see how they can represent you throughout your time at Surrey.
- Email: ussu.information@surrey.ac.uk
- Phone: +44 (0)1483 689223.
Other useful student support services
The University also has a number of other student support services available to you which you may find useful throughout your time at Surrey, including: