Key contacts

Inside the MySurrey Hive

The University has a whole host of services to support you before and after you start your course. Please do not be afraid to get in touch if you need help or have any questions and queries. 

Don’t forget that you can find out more about all of our support services as well as a range of self-help guides on your dedicated student website  – MySurrey.

Useful contacts before you get here


For questions about your accommodation including your application or room allocation.

If you are in your room and you find that you have a fault or problem, visit MySurrey to find out who to contact.

Accommodation website on MySurrey


If you have any questions about your application for Surrey or the Clearing process then contact our friendly Admissions team.

Chat to us live

International Student Advice

Contact us for help with pre-departure, transitioning to life in the UK and visa queries.

Visas website on MySurrey

Incoming exchange student support

If you are arriving at Surrey on an exchange programme then our dedicated team are here to help you prepare, settle in and make the most of your experience.

Student support teams

MySurrey Hive

Contact us for finance, accommodation, careers, transport, visas and more. You can also visit MySurrey Hive on the Stag Hill campus – your very own social, study and support space on campus.

Chat to us live

Academic Hive

Each faculty has its own Academic Hive to support you with any questions or advice relating to your course, timetable or assessments.

Find the contact details on MySurrey

Centre for Wellbeing

Speak to the Centre for Wellbeing for any personal, emotional or psychological issues that you may have. If you are currently receiving support elsewhere we recommend getting in touch before you arrive so that we can arrange the best support for you at Surrey.

Centre for Wellbeing on MySurrey

Disability and Neurodiversity

Speak to one of our advisers to get help with arranging any necessary adjustments to your time at the University, including accommodation, coursework and exams.

Disability and neurodiversity on MySurrey

Estranged students, care leavers, student carers and mature learners

Get in touch to access one-to-one support with a dedicated student success adviser. We recommend just saying hello at the start of your course so that we can keep in touch.

IT Services

Explore the IT Services hub if you need support with accessing your IT account, any of the Office365 software or connecting to wifi on campus.

If needed visit the Library for on campus IT support from a member of the team (during Welcome Week 10am to 2pm Monday to Friday. During semester 10am to 2pm Mondays, Wednesdays and Fridays).

Chat to our IT team

Money support

Contact us for help with budgeting, accessing the University’s hardship fund or a financial health check.

Money website on MySurrey

Residential Life team 

Our Residential Life team are here to help you make the most out of your time in University accommodation. They are available to help you navigate any challenges that you may come across, including getting used to living in University accommodation and dealing with issues with your room or your flatmates.

Meet the Residental Life team

Peer supporters

Chat to one of our experienced students who are here to listen, share their knowledge and experience and direct you to the right information or place to go for anything related to student life.

Learn more about peer supporters

Religious Life and Belief Centre

Contact our diverse team of 15 chaplains and advisers from seven faiths and the humanist tradition at Surrey.

Contact a chaplain or adviser

Campus Safety team (previously known as Security)

Our team are here for you, 24 hours a day, seven days a week. This includes all weekends, bank holidays and during university closures.

Campus Safety team website

Students’ Union

Get in touch with your SU to find out more about clubs, societies and volunteering opportunities, or to see how they can represent you throughout your time at Surrey.

Students’ Union website

Other useful student support services

The University also has a number of other student support services available to you which you may find useful throughout your time at Surrey, including: