Key contacts

Inside the MySurrey Hive

The University has a whole host of services to support you before and after you start your course. Please don’t be afraid to get in touch if you need help or have any questions.

Before you contact us, we advise you to set up your IT account first. This will help us to ensure that you get the right support as efficiently as possible.

MySurrey website

MySurrey website is your first stop for searching for news, events, information and more.  

Use it to stay up to date on things happening around campus, the latest events and workshops, and all the key information you need to support you through your studies.

Visit MySurrey website

MySurrey Hive

Our MySurrey Hives are your spaces for support and can help you with anything related to your life and studies. Our teams of welcoming Hive Assistants are here Monday to Friday, 8:30am – 5pm, to answer your queries and guide you to the right support, when you need it. 

When you arrive, you will be able to visit our MySurrey Hive spaces on both our Stag Hill and Manor Park campuses. You can find them easily by searching on Google Maps.

You can also contact our Hive Assistants via:

  • MySurrey Chat – a chat service that you can find on MySurrey website
  • Phone - +44(0)1483 686868
  • Online via Surrey Support.

Surrey Support

This is your dedicated online portal for contacting MySurrey Hive. You will also be able to use it to track and follow up on any questions that you have previously raised.

We recommend searching for answers to your questions first as this is often the quickest way to get answers, but if you do need to speak to us you will be able to find Surrey Support listed at the bottom of our help pages.

All about our MySurrey Hives

Dedicated contacts for specific services

Here you can find the contact details for some of our dedicated services. If you want to contact us about anything outside of these services, please visit MySurrey website to search for advice and contact details.

If you have any questions about your application for Surrey or the Clearing process then contact our friendly Admissions team.

Chat to us live.

Speak to the Centre for Wellbeing for any personal, emotional or psychological issues that you may have. If you are currently receiving support elsewhere we recommend getting in touch before you arrive so that we can arrange the best support for you at Surrey.

Explore the IT Services hub if you need support with accessing your IT account, any of the Office365 software or connecting to wifi on campus.

If needed visit the Library for on campus IT support from a member of the team (during Welcome Week 10am to 2pm Monday to Friday. During semester 10am to 2pm Mondays, Wednesdays and Fridays).

Chat to our IT team.

The Library is the home of Library and Learning Services, bringing together the spaces, expertise, and materials that support the University community in their learning, teaching, and research journeys.

You can find out about the Library facilities and services on MySurrey. Once you have set up your IT account, you can access the Library online and get academic skills support online.

Abuse, bullying, harassment, hate crime and sexual misconduct are never ok.

All staff, students and visitors to campus can report something anonymously or with their contact details on Report + Support.

The University of Surrey’s Student Enterprise programme offers practical business support to entrepreneurial students from all disciplines who aspire to run their own business, create a social enterprise and develop enterprise skills.

Discover more about the Student Enterprise Programme.

Our team are here for you, 24 hours a day, seven days a week. This includes all weekends, bank holidays and during university closures.

Learn about the Campus Safety team.

Get in touch with your SU to find out more about clubs, societies and volunteering opportunities, or to see how they can represent you throughout your time at Surrey.

Students’ Union website.

Online support at Surrey

MySurrey
The website for current students
MySurrey Help
Search for answers to your questions