Collect your key

Key collection point on Stag Hill campus

Once you have planned your arrival, make sure you know where you are going to collect your key. 

Social distancing at key collection 

In order to help us keep our community safe and allow for social distancing, we ask that, unless assistance is needed from a carer or support worker, only students enter buildings to collect their keys – guests should wait in the car park.

Once keys have been collected we request that care is taken to help us maintain social distancing while you unload and entering our accommodation. Please follow guidelines and signage around campus and keep distance from other students and guests. 

Saturday 19 or Sunday 20 September: arrival between 9am and 8pm

This is when the majority of students arrive on campus.

Battersea, Cathedral, Millennium House, Stag Hill, Surrey, Twyford and University Courts

  • If you are driving park in the main car parks, following the signs and directions from our staff.
  • If you are not driving or are using public transport then follow signs or ask for directions to the Austin Pearce building.
  • Take your room confirmation letter to the Austin Pearce building to collect your key. The Austin Pearce building is directly opposite the main car park across the piazza.
  • Drive or walk to your residence building to unload.
  • Once you've unloaded, drive to the campus car parks where you can park for free on the day you move in, but please note that your car must be removed by 11pm at the latest. 

  • If you are driving follow the signs and directions from our staff to the car park.
  • If you are not driving or are using public transport then follow signs or ask for directions to the Manor Park reception.
  • Take your room confirmation letter to the Manor Park reception to collect your key.
  • Drive or walk to your residence building to unload.
  • Once you’ve unloaded, take your vehicle to the temporary parking (which will be signposted), but please note that your car must be removed by 11pm at the latest. 

You do not need to visit the Stag Hill campus first.

  • Please go straight to Hazel Farm (postcode GU2 9PL) and follow signage when arriving.
  • Take your room confirmation letter to the Hazel Farm reception to collect your key.
  • After unloading, you can park in any of the spaces provided near the accommodation. 

Students can park for free at Hazel Farm. Find out more about parking.

Saturday 19 or Sunday 20 September: after 8pm

If you are unable to arrive between 8am and 8pm on Saturday 19 September or Sunday 20 September, you’ll be able to collect your keys as follows: 

Battersea, Cathedral, Millennium House, Stag Hill, Surrey, Twyford and University Courts

Visit the Stag Hill reception at Senate House. There are maps and signs around campus to guide you, or you can download MySurrey App to get an interactive map of campus on your phone. 

You will be able to park in any University car park on the Stag Hill campus, but please pay attention to notices in the car parks regarding charges from Monday 21 September. 

Please call Security on +44 (0)1483 682002 when you arrive. They will issue the keys to you. Please note, if you arrive out of hours you may have to wait at Manor Park for a member of security staff to return from patrol. 

Please note that there is no parking available at Manor Park. There is a small number of spaces at Bellerby Court for permit holders only. There is no visitor parking at either residence. You will be able to park in any University car park on the Stag Hill campus, but please pay attention to notices in the car parks regarding charges from Monday 21 September. 

Please email accommodation@surrey.ac.uk in advance so that we can make the necessary arrangements. If you are unexpectedly delayed, please contact Security on +44 (0)1483 68 2002 who will assist you. 

Please note that only students with valid permits can park at Hazel Farm. There is no visitor parking. You will be able to park in any University car park on the Stag Hill campus, but please pay attention to notices in the car parks regarding charges from Monday 21 September. 

From Monday 21 September onwards

There are only two Receptions available for key collections, all others have been closed. Locations for key collections are as follow

Battersea, Cathedral, International House, Millennium House, Stag Hill, Surrey, Twyford, University Courts and Hazel Farm

Stag Hill Reception - based in Senate House ground floor

Monday to Friday 

  • 8am to 8pm

Saturday 

  • 10am to 6pm

Sunday 

  • Closed

Please note that cars can only be parked in the University’s pay and display car park, which can be full at peak times and is chargeable. 

Outside of these times, a Security Officer is on duty at Stag Hill Reception who will issue keys and assist you, but please be aware that they patrol the complex so you may have to wait for them to return. Arriving whilst the receptions are open may make moving into your room quicker. Intercoms are available outside the main entrance doors.

Manor Park Reception

Monday to Friday 

  • 8am to 8pm

Saturday 

  • 10am to 6pm

Sunday

  • Closed

Outside of these times, a Security Officer is on duty at Manor Park Reception who will issue keys and assist you, but please be aware that they patrol the complex so you may have to wait for them to return. Arriving whilst the receptions are open may make moving into your room quicker. Intercoms are available outside the main entrance doors.

Please note that there is no parking available at Manor Park. There is a small number of spaces at Bellerby Court for permit holders only. There is no visitor parking at either residence. You will be able to park in the University’s pay and display car park on the Stag Hill campus, which can be full at peak times and is chargeable.